News about shit company KLARNA

via Sifted

“Since Klarna outsourced 750 roles last year, unresolved customer and merchant queries have quadrupled, two outsourced employees tell Sifted.

Merchants are now waiting up to a month for their support requests to be reviewed, according to internal documents seen by Sifted.

“Because of the lack of [functioning] processes, if Klarna had an audit tomorrow on what I work on, I’m fairly sure they wouldn’t pass it,” says one former Klarna employee who is now employed by Foundever, a Miami-headquartered company which now handles customer support for the buy now, pay later giant.”

Here are reviews of Foundever. Fintech is another word for digitally assisted fraud.

National Board for Consumer Disputes (ARN) from Sweden covers crooked company Klarna

This much is crystal clear now after they sent this reply (see below) three weeks ago. There was never a request on or around Sept. 15. The National Board for Consumer Disputes (ARN) lied in order to protect the loan shark company KLARNA.

“The dispute was dismissed since the Borad did not receive all the supplementary information that the Board requested. In the decision it is stated that the Board requested supplementary information in order to determine applicable law, and that you did not provide all the requested information.

The Board did request supplementary information on the 28th of August 2023 which time frame for response was extended on the 15th of September 2023.

The Board have made a decision in the case and the case is closed. We will therefore do nothing more.

We will not answer any further questions regarding the dispute.

For advice and guidance you may contact the European Consumer Centre Germany: https://www.evz.de/en/index.html

Med vänlig hälsning

Marcos Valenzuela Rivera”

Stockholm Fintech Startup Puts ‘Loan Shark Warning’ Outside Competitors’ Offices

The EU’s ‘Online Dispute Resolution’ is all about bullshitting you

The EU offers an, oh god, ‘Online Dispute Resolution‘ and as expected it is all about bullshitting you. Used that to mayhaps resolve the incident with the fraudster company KLARNA as payment provider for the fraudsters at Trip.com. Runs via the ARN in Sweden.

What is ARN?

The National Board for Consumer Disputes (ARN) is a public authority that functions roughly like a court. Our main task is to impartially try disputes between consumers and business operators. Claims are filed by the consumer….

Really? It does not make the impression.

On the EU platform ARN asserted …

That is a blatant lie!

Contacted ARN:

Hello at ARN,

According to your website you are “The National Board for Consumer Disputes (ARN) is a public authority that functions roughly like a court.”

You received an email from me on Nov. 2.

Do you want to stay quiet on this? We are looking at clear fraud by Klarna which provides payment services for the crooks company Trip.com. The Klarna ombudsman is a rotten liar.

Looking forward hearing from you.

Ius est ars boni et aequi,

. . . . . . . .

Finally ARN wrote this:

The European Online Dispute Resolution (ODR) platform is provided by the European Commission. The National Board for Consumer Disputes (ARN) is one of the approved dispute resolution body on the platform.

Not all disputes which are initiated on the platform are sent to an alternative dispute resolution body, such as ARN. In order for a dispute to be sent to a certain alternative dispute resolution body the parties have first agreed to send it to that body.

You may read more about how the platform works here: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks

One of the functions of the platform is the built in translation tool, which enables contact between parties and the dispute resolution body in their respective language.  ARN cannot respond to questions regarding the translation tool. If you have questions regarding this you may instead contact a National ODR Contact Point. As stated on the platform it is possible to contact a Contact Point should there be questions which are not responded to on the platform.

When ARN receive a case through the ODR it is assigned a case handler, in your case Robin Stensson of the ARN. The Board then determines if the dispute may be tried or, for example, supplementary information is required. When communicating ARN uses the built in translation tool, meaning all messages and texts from parties are translated into Swedish and messages sent are written in Swedish, which in turn may be translated.

ARN cannot elaborate on the motivation for the decision in your case, which was to dismiss the case since we did not receive all supplementary information that we requested. The case is closed and ARN will not do anything more than sending this message.

If you seek legal guidane you may contact either a National ODR Contact Point or the European Consumer Centre in the country where you live.

Med vänlig hälsning

Marcos Valenzuela Rivera

. . . . . . . .

As this made absolutely no sense apart from the blatant lie, I wrote back some days ago:

Hello,

I have no idea why you refer me to the EU platform. I had filed a complaint there with quite some attachments. It included the statement of the lying ombudsman of crooked Klarna.

Strangely though you  wrote in a Pdf on Oct 23, 2023 “The Board has not received an answer to all of its request for supplementary information.
Therefore, the Board has dismissed the petition and will not make a statement”.

You never made a request.

Could you please comment.

Thank you,

“Klarna is SMS loans on steroids, portrayed as a modern bank,” writes Peter Sunde

Via Sifted

Pirate Bay’s Peter Sunde: “No one does tech for good — especially not in fintech”

Sunde talks AI, Klarna and his friendship with Edward Snowden

Debate: A loan shark is a loan shark even if it wears a hoodie?

“Basically, Klarna is SMS loans on steroids, portrayed as a modern bank,” writes Peter Sunde Kolmisoppi.

ETC OF THE DAY. Fintech is not about improving the world but about making rich people richer, writes Peter Sunde Kolmisoppi.

Once upon a time, I ran one of those startups. A technology company with a radical idea; we would make it as easy to share money as other types of information. I had also started a company that would digitize receipts and felt that there was so much that could be done with such simple means to improve the world.

Today this part of the startup environment is called Fintech, Finance technology. Sweden has a lot of shining stars here, the biggest of which is of course Klarna. In Fintech, there are rarely any revolutionary ideas – with the exception of my own of course – instead it is usually about repackaging a working idea and throwing capital at it to buy market share.

For example, the payment company PayPal gave its first customers ten dollars when they opened an account with them. Some of the cryptocurrency exchanges pay you to take different “courses” in cryptocurrencies, which are actually hidden advertisements for that particular currency. Fintech is not about improving the world but about making rich people richer. Klarna’s largest shareholder is Sequioa Capital, founded by Don Valentine, the man credited for Silicon Valley’s love of venture capital.

Something I noticed during the years I worked in Fintech was that I was an odd bird. Questions you got at conferences and meetings were about turnover, market share, which venture capitalists had given you money, how long a runway you had before the money ran out. Rarely, honestly never, did I talk to people in the industry about the societal benefits that the technology you build can achieve. Maybe that’s why my projects didn’t take off with a bang, even though I would rather blame myself than accept that the world is evil and prefer more inequality to social improvement.

If you look at the benefits Klarna brings to society, it is downright tragic. Their installment service has driven more people into debt collection than ever before. Their customers are buying expensive junk they don’t need on installments at sky-high costs.

One of the co-founders of Klarna, Niklas Adelberth, said it best himself:

“The best customer is the one who doesn’t pay directly but gets a reminder and then a collection letter.”

Basically, Klarna is SMS loans on steroids, portrayed as a modern bank.

Tech companies like to point out that they operate in a global market. This mostly seems to mean North American corporate culture, ignorance of one’s social responsibility and arrogance towards what society has contributed to the companies.

So it’s not surprising that Klarna has ignored the Swedish model of collective bargaining. In their industry, being arrogant about “old” ways of doing things is more of an asset, ironically despite the fact that the only thing they actually do is old-fashioned greed.

Part of the solution to this problem, apart from the obvious one of strikes, is that we actually stop looking up to rich people so much. Sweden has more billionaires per capita than any other country in the world. Most of them have become so rich because of the Swedish model and welfare society (or inheritance thereof).

It is time for us as a society to go on strike.

No more positive attention to people who get rich by screwing up the system.

A loan shark is a loan shark even if it is wearing a hoodie.